The Chicago Coffee Company delivers exceptional single-origin Arabica instant coffee — ethically sourced from world-class growers and expertly roasted, then freeze-dried to preserve its full-bodied flavor and refined aroma.Crafted for those who demand uncompromising quality and effortless convenience, our coffee transforms any moment into a premium experience — wherever the day begins.

PREMIUM INSTANT COFFEE

MEDIUM ROASTED | 100% COLOMBIAN | ARABICA

The Chicago Coffee Company’s 5 oz Premium Single-Origin Arabica Instant Coffee. Expertly medium roasted and preserved using advanced freeze-dried technology to maintain exceptional clarity and depth of flavor. Delivers a remarkably smooth, low-acidity cup with a clean, refined finish—crafted for those who expect more from every sip. Website only price $19.98

Every sip
is a toast
to quality.

The Chicago Coffee Company was built for people who refuse to start their morning with something mediocre. Whether you are grinding through emails at your desk, setting up camp under the stars,living van life on the open road, or catching a flight at 5am — you deserve a cup that actually tastes like coffee.That is exactly what we built.Our Instant Coffee is crafted from 100% single origin Arabica beans, freeze dried at peak freshness to lock in every note of bold, smooth flavor. No fillers. No artificial anything. Just the finest organic instant coffee we could possibly craft — ready in seconds, anywhere you are.

Premium Instant Coffee Wherever You Are

HOW TO BREW

(3 Simple steps)
01 — BOIL
Heat your water to just below boiling.
Around 200°F is perfect.
02 — SCOOP
Add 1 heaping teaspoon per 12 oz of water.
Adjust to your taste — more for bold,
less for smooth.
03 — CELEBRATE
Stir. Sip. Celebrate your morning.
Hot or iced — both are incredible.

THE PREMIUM INSTANT COFFEE

SINGLE ORIGIN
Every bean in your tin comes from one farm — not a blend designed to cut costs. You taste the full, unblended character of the origin. Pure. Honest. Extraordinary.
FREEZE DRIED
We use freeze drying — not spray drying — to preserve every note of flavor from the original brew. The result is an instant coffee that tastes like it was just freshly brewed.
100% ORGANIC
No pesticides. No chemicals. No shortcuts. Every bean is certified organic because what goes into your body matters to us as much as it does to you.
MEDIUM ROAST
Bold enough to wake you up. Smooth enough
to savor. Zero bitterness. Low acidity. The perfect roast for every morning.

Perfect for your office, camping, travel and more

THE CHICAGO COFFEE COMPANY · RECIPE COLLECTION

Brew It Your Way.

Six premium recipes crafted exclusively using our single-origin Arabica instant coffee. Bold. Organic. Ready in minutes.

THE CLASSIC BLACK

Hot · Easy · 2 Minutes

The purest expression of our single-origin Colombian Arabica. Bold, clean, and unapologetically direct — just like Chicago itself.

INGREDIENTS:· 1 heaping tsp Chicago Coffee Co. Instant Coffee
· 12 oz hot water (200°F)
· Pinch of sea salt (optional)
METHOD:01 · Heat your water to just below boiling —
around 200°F is perfect.
02 · Add one heaping teaspoon of Chicago
Coffee Co. Instant Coffee to your mug.
03 · Pour hot water slowly over the coffee
and stir for 20 seconds until fully dissolved.
04 · Optional: add a tiny pinch of sea salt
to enhance the natural sweetness of the
Colombian Arabica without adding sugar.
PRO TIP:Use filtered water for the cleanest, most
refined flavor profile. The purity of the
water directly impacts the quality of the cup.

CHICAGO COLD BREW STYLE

Iced · Easy · 5 Minutes

All the depth of cold brew without the 12-hour wait. Smooth, low-acidity, and dangerously refreshing — perfect for hot Chicago summers and every morning in between.

INGREDIENTS:· 2 heaping tsp Chicago Coffee Co. Instant Coffee
· 2 oz hot water (to dissolve)
· 8 oz cold filtered water
· Generous handful of ice
· Optional: splash of oat milk
METHOD:01 · Dissolve 2 heaping teaspoons of Chicago
Coffee Co. Instant Coffee in 2 oz of hot
water. Stir until completely dissolved
into a smooth concentrate.
02 · Fill a tall glass completely to the top
with ice.
03 · Pour 8 oz of cold filtered water
over the ice.
04 · Slowly pour the coffee concentrate
over the top and watch it cascade
through the ice. Do not stir yet.
05 · Add a splash of oat milk if desired.
Stir gently and enjoy immediately.
PRO TIP:
Double the concentrate recipe and store it in the refrigerator for up to 3 days. You will have cold brew ready in 30 seconds every morning of the week.

DALGONA WHIP

Hot or Iced · Medium · 8 Minutes

The purest expression of our single-origin Colombian Arabica. Bold, clean, and unapologetically direct — just like Chicago itself.

INGREDIENTS:· 2 tbsp Chicago Coffee Co. Instant Coffee
· 2 tbsp hot water
· 2 tbsp sugar (or honey for a richer flavor)
· 8 oz steamed or cold milk of choice
· Pinch of cinnamon to finish
· Ice (if serving cold)
METHOD:01 · Combine 2 tablespoons of instant coffee,
2 tablespoons of hot water, and 2 tablespoons
of sugar in a medium bowl.
02 · Whisk vigorously by hand for 3 to 4 minutes
until the mixture transforms into a thick,
glossy foam with stiff peaks.
Alternative: Use a hand mixer on high
for 90 seconds for best results.
03 · Fill your mug or glass with steamed
hot milk or cold milk over ice.
04 · Spoon the whipped coffee foam generously
over the top of the milk.
05 · Dust with a pinch of cinnamon.
Stir before drinking to combine
the foam into the milk.
PRO TIP:The longer and harder you whisk, the stiffer and more luxurious the foam becomes. A hand mixer on high speed gives you the most voluminous, café-quality result in under 2 minutes. Use honey instead of sugar for a deeper, more complex sweetness.

SPICED LATTE

Hot · Easy · 6 Minutes

Inspired by Chicago winters. Warm spices meet bold single-origin Arabica for a cup that wraps around you like a heavyweight coat on the Magnificent Mile. Rich, warming, and deeply satisfying.

INGREDIENTS:· 1½ tsp Chicago Coffee Co. Instant Coffee
· 8 oz steamed oat milk or whole milk
· 1 tsp maple syrup or brown sugar
· ¼ tsp ground cinnamon
· Pinch of ground cardamom
· Pinch of ground nutmeg
· Extra cinnamon for finishing
METHOD:01 · Add instant coffee to your mug and
dissolve in 2 oz of hot water.
Stir until completely smooth.
02 · Add maple syrup and all spices —
cinnamon, cardamom, and nutmeg.
Stir to fully combine into
a spiced coffee base.
03 · Steam your oat milk or whole milk
until hot and frothy.
If you do not have a steamer
heat the milk in a saucepan and
whisk vigorously until foamy.
04 · Pour steamed milk slowly into
the mug over the spiced coffee base.
05 · Finish with an extra dusting
of cinnamon on top of the foam.
Serve immediately.
PRO TIP:Oat milk froths beautifully and its natural sweetness complements the Colombian Arabica perfectly without overwhelming the spice profile. For an extra indulgent version add a splash of vanilla extract to the base.

MORNING POWER SHAKE

Iced · Easy · 5 Minutes

Your pre-workout and your morning coffee in one glass. Organic caffeine meets clean protein for a breakfast that performs as boldly as you do. Built for the office, the gym, the trail, and every demanding morning in between.

INGREDIENTS:· 2 tsp Chicago Coffee Co. Instant Coffee
· 1 scoop vanilla or chocolate protein powder
· 8 oz cold oat milk or almond milk
· 1 medium frozen banana
· 1 tbsp natural almond butter
· Generous handful of ice
· Optional: 1 tsp honey or maple syrup
METHOD:01 · Dissolve 2 teaspoons of instant coffee
in 2 oz of hot water. Stir until smooth
and set aside to cool for 2 minutes.
02 · Add all ingredients to a blender —
milk, frozen banana, protein powder,
almond butter, ice, and the cooled
coffee concentrate.
03 · Blend on high speed for 30 to 45 seconds
until completely smooth and creamy
with no chunks remaining.
04 · Taste and adjust sweetness with
honey or maple syrup if desired.
05 · Pour into a tall glass and
drink immediately for best texture
and maximum freshness.
PRO TIP:Pour your leftover coffee concentrate into an ice cube tray and freeze it. Use coffee ice cubes in your shake for extra bold flavor without watering down the consistency. Game changer for every morning.

MIDNIGHT MOCHA

Hot · Medium · 7 Minutes

Dark chocolate meets single-origin Colombian Arabica in the most indulgent cup we could craft. Named after Chicago after midnight — rich, bold, complex, and completely unforgettable. Save this one for the mornings that deserve something extraordinary.

INGREDIENTS:· 1½ tsp Chicago Coffee Co. Instant Coffee
· 1 tbsp dark cocoa powder (70%+ cacao)
· 1 tbsp maple syrup or granulated sugar
· 2 oz hot water
· 6 oz steamed whole milk or oat milk
· Whipped cream for topping
· Dark chocolate shavings for finishing
· Optional: pinch of cayenne for a
Chicago-style kick
METHOD:01 · Combine instant coffee, dark cocoa
powder, and sweetener in the bottom
of your mug.
02 · Add 2 oz of hot water and whisk
vigorously until you have a smooth,
glossy, dark mocha paste with
no lumps remaining.
03 · Steam your whole milk or oat milk
until hot and silky smooth.
04 · Pour steamed milk slowly into the
mug over the mocha base and stir
gently to fully combine.
05 · Top generously with whipped cream
and finish with dark chocolate shavings.
06 · Optional: add a tiny pinch of cayenne
on top for a subtle warming kick that
elevates the chocolate and coffee
notes beautifully.
PRO TIP:Use 70% or higher dark cocoa powder for the deepest, most complex chocolate profile. Lower percentage cocoa is too sweet and will overpower the refined notes of the Colombian single-origin. The quality of your cocoa matters as much as the quality of your coffee.

At The Chicago Coffee Company we are more than just a coffee brand — we are a community. Whether you have a question about your order, want to explore a wholesale partnership, or just want to talk coffee, we are here and we respond fast.

EMAIL US
General Inquiries & Customer
Support
📧 [email protected]
Wholesale & Corporate Orders
📧 [email protected]

We respond to all emails within 24–48 business hours, Monday through Friday.



Privacy Policy

Last Updated: March 20261. INTRODUCTIONThe Chicago Coffee Company (“CCC,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information with transparency, integrity, and care.This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data when you visit our website at thechicagocoffee.co, place an order, or interact with us in any way including through our email list, social media platforms, and any other digital touchpoints.By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.2. INFORMATION WE COLLECTInformation You Provide DirectlyWe collect personal information you voluntarily provide to us including:· Full name
· Email address
· Shipping address
· Billing address
· Phone number (if provided)
· Payment information
(processed securely by Stripe —
we never store your card details)
· Messages and inquiries sent
via our contact form or email
· Subscription preferences
Information Collected AutomaticallyWhen you visit our website we may automatically collect:· IP address
· Browser type and version
· Device type and operating system
· Pages visited and time spent on site
· Referring website or source
· Geographic location (city/country level)
· Cookies and similar tracking technologies
Information from Third PartiesWe may receive information about you from:· Stripe — payment processing data
· Email marketing platforms
(Mailchimp, Klaviyo, or similar)
· Social media platforms when you
interact with our content
· Analytics providers such as
Google Analytics
3. HOW WE USE YOUR INFORMATIONWe use the information we collect for the following purposes:Order Fulfillment· Process and fulfill your orders
· Send order confirmations and
shipping notifications
· Communicate about your purchase
· Resolve disputes and issues
with your order
Marketing & Communications· Send promotional emails and
newsletters (with your consent)
· Deliver your Morning Club
discount and member benefits
· Notify you about new products,
seasonal micro-batches, and
exclusive offers
· Personalize your experience
based on your preferences
Business Operations· Improve our website and
product offerings
· Analyze purchasing trends
and customer behavior
· Prevent fraud and ensure
the security of our platform
· Comply with legal obligations
· Respond to your questions
and customer service requests
4. HOW WE SHARE YOUR INFORMATIONThe Chicago Coffee Company does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Ever.We may share your information only in the following limited circumstances:Service ProvidersWe work with trusted third-party providers
who assist us in operating our business:
· Stripe — Payment processing
· USPS / UPS / FedEx — Order shipping
· 3PL Fulfillment Partner — Order fulfillment
· Email marketing platform —
Newsletter delivery
· Analytics providers —
Website performance tracking
These providers are contractually obligated
to protect your data and may only use it
to provide services on our behalf.
Legal RequirementsWe may disclose your information if required
to do so by law or in response to:
· A valid legal process or court order
· A government or regulatory request
· Protection of our legal rights
or the rights of others
· Prevention of fraud or illegal activity
Business TransfersIn the event of a merger, acquisition,
or sale of all or part of our business,
your personal information may be
transferred as part of that transaction.
We will notify you via email and/or
a prominent notice on our website
before your information is transferred.
5. COOKIES & TRACKING TECHNOLOGIESOur website uses cookies and similar tracking technologies to enhance your experience and analyze site performance.Types of Cookies We Use· Essential Cookies
Required for the website to function
properly. Cannot be disabled.
· Analytics Cookies
Help us understand how visitors
interact with our site (Google Analytics).
· Marketing Cookies
Used to deliver relevant ads and
track the effectiveness of our
advertising campaigns (Meta Pixel,
Google Ads).
· Functional Cookies
Remember your preferences and
improve your experience.
Your Cookie ChoicesYou can control cookies through your
browser settings at any time.
Note: Disabling certain cookies may
affect the functionality of our website.
6. EMAIL MARKETINGWhen you join our Morning Club or subscribe to our email list you consent to receiving:· Welcome emails and discount codes
· Product announcements and
new release notifications
· Seasonal micro-batch alerts
· Promotional offers and
exclusive member discounts
· Brewing tips and recipe content
· Company news and updates
UnsubscribingYou may unsubscribe from our marketing
emails at any time by:
· Clicking the "Unsubscribe" link
at the bottom of any email
· Emailing us at
[email protected]
with the subject line "Unsubscribe"
We will process your request within
5 business days. Please note that
transactional emails related to your
orders (confirmations, shipping updates)
will continue to be sent regardless
of your marketing preferences.
7. DATA RETENTIONWe retain your personal information for as long as necessary to:· Fulfill the purposes outlined
in this Privacy Policy
· Comply with our legal obligations
· Resolve disputes and enforce
our agreements
· Maintain business records
as required by law
Specifically:· Order information — 7 years
(tax and legal compliance)
· Email list data — Until you
unsubscribe or request deletion
· Customer service records — 3 years
· Analytics data — 26 months
8. DATA SECURITYWe take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it including:· SSL/TLS encryption on all
data transmissions
· Secure payment processing
via Stripe (PCI DSS compliant)
· Access controls limiting who
can view your personal data
· Regular security reviews
of our systems and processes
Please note that no method of transmission over the internet is 100% secure. While we strive to protect your personal information we cannot guarantee absolute security.9. YOUR RIGHTSDepending on your location you may have the following rights regarding your personal information:All Customers· Right to Access
Request a copy of the personal
information we hold about you
· Right to Correction
Request correction of inaccurate
or incomplete information
· Right to Deletion
Request deletion of your
personal information subject
to certain legal exceptions
· Right to Opt Out
Opt out of marketing
communications at any time
California Residents (CCPA)Under the California Consumer Privacy Act
you have additional rights including:
· Right to know what personal
information is collected about you
· Right to know if your personal
information is sold or disclosed
· Right to opt out of the sale
of your personal information
· Right to non-discrimination for
exercising your privacy rights
Note: The Chicago Coffee Company does
NOT sell your personal information.
European Residents (GDPR)If you are located in the European
Economic Area you have rights under
the General Data Protection Regulation
including:
· Right to access your data
· Right to rectification
· Right to erasure
· Right to restrict processing
· Right to data portability
· Right to object to processing
· Rights related to automated
decision making
To exercise any of these rights
contact us at:
[email protected]
10. CHILDREN’S PRIVACYOur website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13 please contact us immediately at [email protected] and we will take steps to delete that information.11. THIRD PARTY LINKSOur website may contain links to third-party websites including our social media profiles and payment processor. This Privacy Policy applies only to The Chicago Coffee Company website. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.12. CHANGES TO THIS PRIVACY POLICYWe reserve the right to update or modify this Privacy Policy at any time. When we make changes we will:· Update the "Last Updated" date
at the top of this policy
· Post the updated policy on our website
· Notify you by email if the changes
are material and you are on our
email list
Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.13. CONTACT USIf you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information please contact us:The Chicago Coffee Company
📧 Privacy Inquiries:
[email protected]
📧 General Support:
[email protected]
📧 Wholesale:
[email protected]
🌐 Website:
thechicagocoffee.co
📍 Location:
Chicago, Illinois
United States
☕ Celebrate Every Morning.We will respond to all privacy-related inquiries within 10 business days.

Shipping and Receiving

Last Updated: March 2026HOW OUR SHIPPING WORKS
The Chicago Coffee Company partners with a trusted third-party logistics provider (3PL) to fulfill and ship every order. When you place your order it is automatically transmitted to our fulfillment center where it is picked, packed, and shipped on your behalf — ensuring fast, accurate, and professional delivery every time.
2. ORDER PROCESSING
∙ All orders are processed and transmitted to our 3PL fulfillment center automatically upon purchase
∙ Orders are fulfilled Monday through Friday, excluding federal holidays
∙ Orders placed before 12:00 PM CST are typically picked up for shipment the same business day
∙ Orders placed after 12:00 PM CST or on weekends and holidays will be processed the next business day
∙ You will receive a shipping confirmation email with your tracking number once your order has been picked up by the carrier
3. SHIPPING DESTINATIONS
∙ We currently ship to all 50 U.S. states
∙ We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time
∙ U.S. territories shipping availability may vary — contact us at [email protected] before placing your order
4. SHIPPING & DELIVERY TIMEFRAMESShipping Method |Estimated
|------------------|------------------|----------------------|
|Free Shipping |5–7 Business Days |On all orders |Note: Delivery timeframes are estimates provided by our carrier partners and begin from the date of shipment — not the date of purchase. These estimates are not guaranteed.5. SHIPPING CARRIERS
Our 3PL fulfillment partner ships via the following carriers depending on your location, package size, and selected shipping method:
∙ USPS — Standard domestic delivery
∙ UPS — Expedited and standard delivery
∙ FedEx — Express and overnight options
The carrier used for your order will be confirmed in your shipping confirmation email along with your tracking number.
6. ORDER TRACKING
∙ Once your order has shipped you will receive a shipping confirmation email containing your tracking number
∙ You can track your order directly through the carrier’s website using the tracking number provided
∙ Please allow 24–48 hours for tracking information to update after your confirmation email is received
∙ If you have not received a shipping confirmation within 3 business days of placing your order please contact us at [email protected]
7. DELIVERY ISSUES
Lost Packages
If your tracking information shows your order as delivered but you have not received it:
∙ Check with neighbors, building management, or other household members first
∙ Wait 24 hours as carriers sometimes mark packages as delivered prematurely
∙ If your package is still missing after 24 hours contact us at [your email here] and we will open a claim with the carrier on your behalf
Delayed Packages
Shipping delays can occur due to:
∙ High carrier volume during peak seasons
∙ Severe weather or natural disasters
∙ Carrier operational disruptions
The Chicago Coffee Company is not responsible for carrier delays once your order has been handed off to the fulfillment carrier. However we will always do our best to assist you in resolving the issue.
Damaged in Transit
If your order arrives damaged:
∙ Take clear photos of the damaged packaging and product immediately
∙ Contact us within 48 hours of delivery at [email protected]
∙ Include your order number, photos, and a brief description of the damage
∙ Approved claims will receive a replacement shipment at no charge
Please refer to our full Refund & Satisfaction Policy for complete details.
8. INCORRECT SHIPPING ADDRESS
∙ It is the customer’s full responsibility to provide an accurate and complete shipping address at checkout
∙ If you realize you have entered an incorrect address please contact us immediately at [email protected]
∙ We will make every effort to intercept and correct the address before your order ships
∙ Once an order has been picked up by the carrier we cannot guarantee an address change
∙ Orders delivered to an incorrect address provided by the customer are not eligible for a replacement or refund
9. UNDELIVERABLE PACKAGES
If a package is returned to our fulfillment center as undeliverable due to:
∙ An incorrect or incomplete address provided at checkout
∙ Failure to retrieve the package after delivery attempt notices
∙ Refusal of delivery by the recipient
We will contact you to arrange reshipment. Reshipment fees will apply and are the responsibility of the customer. If you choose not to reship the order it will not be eligible for a refund.
10. WHOLESALE & BULK ORDER SHIPPING
Corporate, wholesale, and bulk orders are fulfilled through the same 3PL fulfillment system with the following differences:
∙ Bulk orders of 10+ units may require 2–3 additional business days for fulfillment
∙ Wholesale partners will receive a dedicated shipping quote prior to order confirmation
∙ Pallet or freight shipping is available for large corporate orders — contact us at [email protected] for pricing
∙ All wholesale shipping terms will be outlined in your wholesale agreement
11. HOLIDAY & PEAK SEASON SHIPPING
During peak seasons including but not limited to:
∙ Thanksgiving and Christmas holiday season
∙ Valentine’s Day and Mother’s Day
∙ New Year
Processing and delivery times may be extended by 2–5 business days. We strongly recommend placing orders at least 10–14 days in advance during these periods to ensure on-time delivery. We will post any known shipping delays on our website and social media channels.
12. SUBSCRIPTION ORDER SHIPPING
∙ Subscription orders are automatically fulfilled and shipped by our 3PL partner on your scheduled billing date
∙ Shipping rates for subscription orders are calculated at the time of each shipment
∙ Subscribers will receive a shipping confirmation email with tracking for every recurring shipment
∙ To update your shipping address for a subscription order contact us before your next billing date at [your email here]
13. CONTACT US
For any shipping questions, tracking issues, or delivery concerns please reach out to us directly. We are a small Chicago business and we genuinely care about every order that goes out.
The Chicago Coffee Company
📧 Email: [email protected]
🌐 Website: thechicagocoffeeco.co
📍 Chicago, Illinois
☕ Celebrate Every Morning.

Refund & Satisfaction Policy

Last Updated: March 2026OUR POLICY
All sales made through The Chicago Coffee Company are final. We do not offer refunds or accept returns on any orders once they have been placed and processed.
We encourage all customers to review their order carefully before completing checkout.
WE DO MAKE IT RIGHT — DAMAGED OR DEFECTIVE PRODUCTS
While we do not issue refunds, we are fully committed to making sure every customer receives their order in perfect condition. If your product arrives damaged, defective, or incorrect, we will resolve the issue promptly and at no additional cost to you.
You may be eligible for a replacement if:
∙ Your tin or packaging arrived visibly damaged
∙ Your product was defective or compromised upon opening
∙ You received the wrong item in your order
∙ Your order was lost or significantly delayed due to a carrier issue
HOW TO FILE A DAMAGE OR DISPUTE CLAIM
If you have an issue with your order, please contact us within 48 hours of delivery and include the following:
1. Your full name and order number
2. A clear photo of the damaged or defective product
3. A brief description of the issue
📧 Contact us at: [email protected]
🌐 Or visit: thechicagocoffee.co
Our team will review your claim and respond within 2 business days with a resolution. Approved claims will receive a replacement product shipped at no charge.
WHAT WE DO NOT COVER
We are unable to process claims for the following:
∙ Change of mind or buyer’s remorse
∙ Incorrect address entered at checkout by the customer
∙ Orders marked as delivered by the carrier to the correct address with no reported damage
∙ Claims submitted more than 48 hours after the confirmed delivery date
∙ Opened or partially consumed products without documented defect
SUBSCRIPTION ORDERS
Customers on a subscription plan may cancel or pause their subscription at any time before the next billing cycle. Cancellations made after a subscription has already been charged and fulfilled will not be eligible for a refund but may be cancelled going forward.
To manage your subscription contact us at [your email here] before your next scheduled billing date.
DISPUTES & CHARGEBACKS
We always prefer to resolve any issue directly with our customers before a dispute is escalated. If you have a concern, please reach out to us first and we will make it right. Chargebacks filed without contacting us first may result in your account being flagged and future orders being declined.
QUESTIONS?
We are a small Chicago-based business and we genuinely care about every single customer. If something went wrong with your order, we want to know and we will fix it.
📧 [email protected]
🌐 thechicagocoffeeco.co
📍 Chicago, IL
The Chicago Coffee Company — Celebrate Every Morning. ☕

Terms of Service

Last Updated: March 20261. ACCEPTANCE OF TERMS
By accessing or using the website, placing an order, or purchasing any product from The Chicago Coffee Company (“CCC,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our website or purchase our products.
These Terms apply to all visitors, customers, and users of The Chicago Coffee Company website and storefront.
2. COMPANY INFORMATIONThe Chicago Coffee Company
Chicago, Illinois
Website: thechicagocoffee.co
Contact: [email protected]
3. PRODUCTS & PRICING
∙ All products sold by The Chicago Coffee Company are subject to availability.
∙ We reserve the right to modify, discontinue, or change pricing on any product at any time without prior notice.
∙ Product images on our website are for illustrative purposes and may vary slightly from the physical product received.
∙ Current product pricing:
∙ Premium Organic Instant Coffee (5 oz) — $19.98
∙ Additional products may be added at any time including but not limited to Whole Bean Coffee
4. ORDERS & PAYMENT
Placing an Order
By placing an order through our website you confirm that:
∙ All information provided is accurate, complete, and current
∙ You are authorized to use the payment method provided
∙ You are at least 18 years of age
Payment
∙ All payments are processed securely through Stripe
∙ We accept all major credit and debit cards
∙ Payment is collected in full at the time of purchase
∙ All prices are listed in U.S. dollars (USD)
Order Confirmation
∙ You will receive an email confirmation once your order has been successfully placed
∙ An order confirmation does not guarantee shipment if inventory issues or payment problems arise
∙ We reserve the right to cancel any order at our discretion and issue a full refund in the event we are unable to fulfill it
5. SHIPPING & DELIVERY
∙ We ship to addresses within the United States
∙ Estimated shipping times are provided at checkout and are not guaranteed
∙ The Chicago Coffee Company is not responsible for delays caused by carriers, weather, or circumstances outside our control
∙ Risk of loss and title for products passes to you upon delivery to the carrier
∙ It is the customer’s responsibility to provide an accurate and complete shipping address at checkout
∙ Orders shipped to an incorrect address provided by the customer are not eligible for replacement or refund
Shipping Carriers
We currently ship via USPS, UPS, and/or FedEx depending on your location and order size.
6. REFUND & SATISFACTION POLICY
All sales are final. We do not offer refunds or accept returns. However, if your product arrives damaged, defective, or incorrect, we will resolve the issue at no additional cost to you.
To file a damage or dispute claim you must:
∙ Contact us within 48 hours of delivery
∙ Provide your order number, photos of the damage, and a description of the issue
∙ Send your claim to [your email here]
Approved claims will receive a replacement product at no charge. Please refer to our full Refund & Satisfaction Policy for complete details.
7. SUBSCRIPTION TERMS
If you purchase a subscription plan through The Chicago Coffee Company:
∙ Your subscription will automatically renew at the frequency selected at checkout
∙ Your payment method will be charged automatically at the start of each billing cycle
∙ You may cancel or pause your subscription at any time before the next billing date by contacting us at [email protected]
∙ Cancellations made after a billing cycle has been charged and fulfilled are not eligible for refund but will prevent future charges
∙ We reserve the right to modify subscription pricing with 30 days advance notice to active subscribers
∙ Continued use of your subscription after a price change constitutes acceptance of the new pricing
8. INTELLECTUAL PROPERTY
All content on The Chicago Coffee Company website and social media platforms including but not limited to:
∙ The “Celebrate Every Morning” trademark and slogan
∙ The Chicago Coffee Company name, logo, and brand identity
∙ Product photography, graphics, and design
∙ Written content, copy, and descriptions
…is the exclusive intellectual property of The Chicago Coffee Company and is protected under applicable U.S. copyright and trademark laws. You may not reproduce, copy, distribute, or use any of our content without express written permission.
9. PROHIBITED USE
By using our website and purchasing our products you agree not to:
∙ Use our website for any unlawful or fraudulent purpose
∙ Submit false, inaccurate, or misleading information during checkout
∙ Attempt to manipulate, hack, or interfere with our website or payment systems
∙ Resell our products commercially without prior written authorization from The Chicago Coffee Company
∙ File false chargebacks or payment disputes in bad faith
∙ Harass, threaten, or abuse our staff or customer service team in any way
Violation of any of these terms may result in cancellation of your order, banning from future purchases, and where applicable, legal action.
10. DISCLAIMER OF WARRANTIES
The Chicago Coffee Company provides its products and website “as is” without warranties of any kind, either express or implied, including but not limited to:
∙ Warranties of merchantability or fitness for a particular purpose
∙ Warranties that the website will be uninterrupted, error-free, or free of viruses
∙ Warranties regarding the accuracy or completeness of any content on the website
11. LIMITATION OF LIABILITY
To the fullest extent permitted by law, The Chicago Coffee Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
∙ Your use or inability to use our website or products
∙ Any errors or omissions in our website content
∙ Unauthorized access to or alteration of your data
∙ Any other matter relating to our products or services
Our total liability to you for any claim arising from your purchase shall not exceed the amount you paid for the product in question.
12. HEALTH & ALLERGEN DISCLAIMER
∙ Our products contain caffeine
∙ Our products are manufactured in a facility that may process other food allergens
∙ If you have a medical condition, are pregnant, nursing, or sensitive to caffeine, please consult a healthcare professional before consuming our products
∙ The Chicago Coffee Company makes no medical claims about its products
13. THIRD PARTY LINKS & SERVICES
Our website may contain links to third-party websites or services including but not limited to Stripe for payment processing. These third parties have their own terms and privacy policies and The Chicago Coffee Company is not responsible for their content, practices, or policies.
14. PRIVACY
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website you consent to the collection and use of your information as described in our Privacy Policy.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
15. GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Cook County, Illinois.
16. CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated date at the top. Your continued use of our website or placement of an order after changes are posted constitutes your acceptance of the revised Terms.
We encourage you to review these Terms periodically.
17. CONTACT US
If you have any questions about these Terms of Service please contact us:
The Chicago Coffee Company
📧 Email: [email protected]
🌐 Website: thechicagocoffee.co
☕ Celebrate Every Morning.